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Step 2: If the media embedded in the slide is incompatible, the Optimize Media Compatibility dialogue box will appear on the screen. In the File menu, select the option of Info.

Step 1: Launch PowerPoint and the presentation. So if you are getting an error of PowerPoint cannot play media mp4, then set the media compatibility with the following steps. Your embedded media will not play in PowerPoint unless it is not in a format supported by the office. Media compatibility with PowerPoint is key to all essentials. 8 Methods to Fix the "PowerPoint Not Playing Videos" Issue Solution 1: Set the Media Compatibility Here is the list of potential solutions for fixing the error, i.e., PowerPoint cannot play media mp4.

Once you get to know about the reason causing an error on your device, the next step is to opt for a suitable solution. Update, repair, or replace as per the requirements.

Sometimes up-gradation issues of Windows media player cause the error, i.e., PowerPoint cannot play media mp4.

Always check the slide volume sometimes, it is muted that may confront you with PowerPoint cannot play media mp4.

The media files, i.e., audio/video, will not play unless the slideshow option of PowerPoint is on.

Always check the system volume, adjust it to the audible level, and then play the media files in PowerPoint.

If the media file is working appropriately on other devices, then an issue exists in your device.

Try to play them on another device to check if they work at all. Sometimes, due to any background application or software, the operating system cannot play the media files.